Outsourced Services Relationship ManagerBasic InformationLocation: DublinBusiness Area: Business SupportDescription and RequirementsWhen you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.Are you our next Outsourced Services Relationship Manager?Location: Dublin 2, as part of our hybrid working model.Grade: ManagerContract type: PermThe Manager of Outsourced Services Relationship Management is responsible for overseeing the operational relationship with its outsourced providers. This includes contracted services such as Post, Courier, Archiving, Print Services and onsite 3 rd party logistic resources. The role ensures services are delivered to agreed standards, performance is monitored, risks managed, and stakeholder needs represented. This position is purely governance‑focused and does not involve direct operational delivery.Skills & ExperienceExperience working with outsourced service providers.Excellent relationship managementStrong communication and escalation management skills.Budget management, forecasting & cost control.Excellent knowledge of GDPR, secure Logistic handling and chain-of-custody proceduresExperience in soft services - Post, Courier, Archiving, Print. (desirable skill)Knowledge of procurement and contract management (desirable skill)Familiarity with digital workflow platforms (desirable skill)Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:Act as the primary liaison between the organisation and the outsourced provider across a range of administration and building services.Maintain a collaborative relationship while ensuring accountability.Ensure effective communication pathways between internal stakeholders and the provider.Ownership of chain of custody procedures across designated services. Including coordination between offsite 3rd party providers and on site 3rd party logistic resources.Represent team and coordinate with wider KPMG support functions to deliver enhanced client experience. Represent team as part of Business continuity planning.Performance ManagementMonitor provider performance against SLA’s, KPI’s, and quality standards.Analyse performance trends and identify improvement areas.Drive and oversee service improvement plans.Validate reporting and challenge underperformance.Ensuring 3rd party compliance with IT & security access protocols.Serve as escalation point for service issues providing internal view.Ensure timely resolution of complaints and service failures.Ensure compliance with confidentiality and chain‑of‑custody requirements.Deliver root cause analysis for service failures and associated remediation plans.Stakeholder EngagementBuild strong relationships with internal teams to understand needs.Capture and address stakeholder feedback.Represent the organisation’s interests in all provider interactions.Strategic Improvement & Service DevelopmentIdentify opportunities to enhance service efficiency and user experience.Encourage innovation and best practice.Support future service design and transformation initiatives.Discover How KPMG Can Enrich Your Life Beyond Your CareerBenefits Tailored for YouAt KPMG, we understand that life is multifaceted. That’s why we offer a flexible benefits package designed to support your unique lifestyle. Our benefits include:Discounted Health Insurance: Prioritise your well-being with our health insurance options.Additional Annual Leave: Purchase extra leave to spend more time with friends and family or to travel.Enhanced Family Leave: Enjoy more time with your family with our generous leave options.Emergency Childcare Cover: For times when your regular childcare plans fall throughSocial Events: Connect and network with colleagues through our engaging social events.Early Finish Fridays: Start your weekends early on bank holidays and during the summer.Relocation Assistance: Smooth your transition if you’re moving to Ireland.Learning & Development: Access our extensive supports, including LinkedIn Learning, to grow your skills.We also offer a variety of flexible working options to help you balance your professional and personal life.Career Progression with Continuous SupportFrom the moment you join KPMG, you’ll receive dedicated support from your performance manager to enhance your skills. Our award-winning Business School provides continuous learning opportunities to deepen your expertise.Commitment to Inclusion & DiversityInclusion, diversity, and equity are at the heart of KPMG. We celebrate diverse backgrounds, experiences, and perspectives, and we’re committed to fostering an inclusive and equitable environment at every level. Our goal is to attract and retain the best talent by building a culture where everyone can achieve their potential. Learn more about our commitment here - https://kpmg.com/ie/en/home/about/inclusion-diversity-equity.htmlReady to Join Us?If you meet most of the criteria, we encourage you to apply by submitting your CV. KPMG is an equal opportunities employer, welcoming applications from people of all backgrounds. We are happy to provide reasonable accommodations during the recruitment process if needed. Necessary arrangements can be made at interview stage to accommodate the needs of candidates with disabilities.For any specific queries about the role, please contact Sharon Griffin.For a glimpse into life at KPMG, follow #ExperienceKPMG on LinkedIn, Instagram, TikTok, and X.Please note that agency assistance is not required for this position.By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email careers@kpmg.ie stating this and we will ensure that such information is not stored other than for the purposes of this application.
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