Orona is a leading European business group in sustainable vertical transportation.
As a global operator with almost 60 years' experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people.
Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.
Orona in Ireland provides a national installation and service coverage from its regional offices.
Nearly 140 full time employees make up Irish team, providing a wealth of skill, knowledge and local market experience.1 out of every 10 new lifts in Europe is an Orona lift100 countries have Orona products installed300,000 lifts worldwide with Orona technology25,000,000 people use Orona technology every day.
Number 1 in production capacity in Europe for complete lifts1st company in the sector worldwide certified in Ecodesign - ISO 14006.
More information at We are looking for a Service Administratorto join our Serviceteam in Dublinon a Permanentbasis.
This position plays a key role within the business and in particular the daily operations within the Service department.
This role acts as the first point of contact for many internal stakeholders while also dealing with external stakeholder queries.
The Successful Candidate Will Be Responsible For Data input including timesheet management Responsible for regular contact with customers via email and telephone to ensure queries are resolved in a timely fashion Responsible for managing and guiding customer expectations on the company's services and timleines of service delivery Managing and sending service reports to clients First point of contact for our team of Service Engineers In conjunction with the Service Manager, you will help co-ordinate Service Engineers daily duties i.e.
prioritising what sites and/or jobs they should attend Support the Service administration functions, including Service Sales Department.
The Ideal Candidate You will have experience of working in a fast paced environment where personal time management and ability to work to operational deadlines is key.
You will ideally have experience in building effective relationships with customers.
Proficient use of Microsoft Office suite Excellent interpersonal and communication skills Positive, can-do attitude, displaying a high level of commitment & motivation.
Benefits Competitive salary (Weekly Pay)Contributory pension (Increasing with service)Employee Assistance Programme Bike to Work Scheme25 Annual Leave Days per Annum (Up to 30 days with service)Company Sick Scheme Recruitment referral scheme Hybrid Working Arrangement We strive to be a great place to work We offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.
Eligiblity to Work in Ireland is a must.