Job Description
We are seeking a highly skilled ServiceNow HRSD Functional Lead to act as a trusted advisor for HR transformation. The ideal candidate will help organizations modernize HR operations by leveraging ServiceNow HR Service Delivery (HRSD). This individual will partner with HR leaders to align business objectives with technical capabilities, ensuring every implementation delivers measurable impact.
The mission of this role is to translate business outcomes into technical solutions, guiding clients from strategy through execution, and enabling scalable, automated HR processes that enhance employee experience.
* Lead HRSD strategy and roadmap discussions, aligning HR goals with platform capabilities.
* Prepare and facilitate client workshops across all HRSD subject areas, including process optimization and automation opportunities, and develop requirement workbooks to capture client needs and guide implementation.
* Map HR processes to ServiceNow HRSD modules, ensuring alignment with best practices and compliance requirements.
* Design and deliver demos showcasing HRSD capabilities and value propositions.
* Implement HRSD components: Case Management, HR Services, Knowledge, Employee Document Management (EDM), Employee Relations, Lifecycle Events (onboarding/offboarding), Notifications, Surveys, Reports, and Dashboards.
* Advise on HR process improvements, leveraging automation and AI-driven features to enhance efficiency and employee experience.
* Collaborate with technical teams and mentor junior consultants, ensuring quality delivery and knowledge transfer.