Overview
Field Service Engineer – Medical Devices
Location: Ireland (Southern)
Employment Type: Full-Time
We are seeking a Field Service Engineer to provide technical support and after-sales service for veterinary imaging equipment, including ultrasound, X-ray, and endoscopy systems. You’ll play a key role in ensuring seamless service delivery, supporting customers both remotely and onsite, while maintaining high-quality standards and promoting continuous improvement.
This role is ideal for someone with strong technical expertise, customer service skills, and a proactive approach.
Responsibilities
* Provide diagnosis, repair, and maintenance of ultrasound, X-ray, endoscopy, and medical imaging equipment.
* Troubleshoot and resolve IT and network issues related to imaging systems.
* Carry out onsite service visits to customer premises, ensuring timely and professional support.
* Complete all necessary service documentation, updating internal systems to support business processes.
* Manage service stock accurately and efficiently.
* Support the development of the service business in your territory.
* Ensure adherence to service processes, KPIs, and continuous improvement initiatives.
* Represent and promote company values to all customers and partners.
* Occasional overnight stays may be required.
About You
* Previous experience in a field service or technical support environment.
* Experience with X-ray, ultrasound, endoscopy, or medical device equipment (desirable but not essential).
* Good understanding of IT systems and networking.
* Strong communicator with excellent customer-facing skills.
* Highly organised, adaptable, and able to work to tight deadlines.
* Positive “can-do” attitude, with a mindset for continuous improvement.
Note: This description retains the original job information, but formatting has been updated to meet the specified guidelines. (Emphasis marks converted to bold tags where applicable.)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Industries
#J-18808-Ljbffr