Commercial Underwriting Manager
Duties:
• Day-to-day responsibility for the running of the department, including HR matters, staff appraisals, morale, attendance, and departmental objectives in collaboration with other departments.
• Train and act as a point of referral to commercial underwriting staff while encouraging self-sufficiency in underwriting decisions and broker relationships.
• Oversee annual income growth as provided by the Board, manage loss ratio performance to acceptable levels of Capital Providers, and maintain strong relationships and stakeholder management with Capital Providers.
• Account for broker enquiries, report on sales, conversion, renewal retention, and broker trends, and ensure consistency in how the department deals with supporting brokers.
• Ensure an ever-increasing number of supporting brokers with Commercial products under board direction and accompany the sales director (or visit independently) to strengthen broker relationships.
• Attendance and presentation of department sales stats at monthly management meeting
• Work alongside the Marketing Department to drive product awareness to the broker market and drive enquiries to the Commercial Department
• Ensure KennCo service levels are maintained, including document flow, account queries, complaints, referrals, and overall departmental efficiency.
• Provide weekly and monthly reporting on sales and performance, assist in sales analysis and rating feedback, and support best practice in departmental operations.
• Head up product development, wordings, pricing, with responsibility for product improvements where applicable.
• Manage total adherence to capital provider binders, CPC requirements, regulatory directives, and insurer audits in conjunction with Compliance.
• Oversee efficient processing of new business, adjustments, and renewals on the bespoke insurer system.
• Advocate for system development to improve efficiencies within the Department
• Periodic re-evaluation of department processes to ensure the most efficient tools and procedures are being used
• Adhere to company policy in regard to advertising, product awareness, and customer service.
• Follow directives as provided by the Board or Managing Director in connection with the running, strategy, and direction of the Commercial Department.
• Other duties and responsibilities may be required by the Directors/Managements
Requirements
* Proven experience in commercial insurance sales, with strong technical knowledge across commercial lines.
* Proven experience in a senior underwriting or underwriting management role.
* Strong leadership skills with the ability to manage, motivate, and develop a team.
* Excellent commercial awareness and understanding of market dynamics.
* Demonstrated track record of delivering profitable underwriting results.
* Strong broker relationship management and negotiation skills.
* Knowledge of regulatory requirements and governance frameworks in insurance.
* Strong analytical, problem-solving, and decision-making skills
* Proficient in underwriting systems and Microsoft Office suite.