Customer Service Advisor - Part Time page is loadedCustomer Service Advisor - Part TimeApply remote type Office Based locations Clonakilty Cork time type Full time posted on Posted Yesterday job requisition id 10112449 Capita Ireland are recruiting a Customer Service Advisor to join our team on a full time basis.
This role is based at our office in Clonakilty.
You'll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times.
You'll work across Monday to Friday between the hours of 8am to 4pm (M-F) & 7am to 1pm on a Saturday one weekend per month.
The total weekly hours are 30 per week.
The address for our office is: West Cork Business and Technology Park, Co. Cork, P85 YH98Job title:
Customer Service Advisor - Part TimeJob Description: What you'll be doing: Handle a high number of customer queries via telephone and complete administration tasksAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for: Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€21,060 per annum22 days annual leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreWhat we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email ****** and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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Location:
Clonakilty,
IrelandTime Type:
Full timeContract Type:
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Capita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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