We are looking for a dedicated and enthusiastic Customer Service Executive to join our team at Culligan Water Ireland. In this role, you will be the primary contact for our customers, providing exceptional service and support. You will handle customer inquiries via phone, email, and live chat, ensuring that each interaction is friendly, informative, and efficient.Your responsibilities will include managing customer orders, resolving issues, and promoting our range of water solutions. You will play a crucial role in enhancing the customer experience and maintaining high levels of customer satisfaction.CORE ROLE & RESPONSIBILITIES:Respond to customer inquiries promptly and professionallyProcess orders and manage customer accountsResolve customer complaints and issues effectivelyBuild and maintain strong relationships with customersCollaborate with other departments to ensure customer needs are metEncourage sales of additional services and products where appropriateKeep accurate records of customer interactions and transactionsContinuously seek ways to improve service delivery and customer satisfactionRequirementsEssential:Excellent communication and interpersonal skillsStrong problem-solving abilitiesExperience in customer service or a related fieldAbility to work in a fast-paced environment and manage multiple tasksProficient in Microsoft Office SuiteA positive attitude and a passion for helping othersDesirable:Experience in the water or beverage industryFamiliarity with CRM softwareSales experience or a background in telesalesBenefitsMonday - Friday Days working pattern23 days' holiday + Bank Holidays - increasing with long serviceCompany Pension schemeCompany Sick Pay (after qualifying period)Shopping discounts with Perks at Work24 hours access to Employee Assistance ProgrammeVolunteering DayEmployee support network and mental health assistanceOpportunity for career progressionWho are we?Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.