Resourcekraft delivers end-to-end energy data solutions, from hardware specification to advanced analytics and bespoke reporting. Our mission is to help clients reduce carbon emissions and optimise energy performance through accurate, real-time energy intelligence.
We are seeking a Business Systems Analyst to support the operation and the continuous improvement of our Energy Management System (EMS). The role involves hands‑on configuration of hardware and software, understanding energy data flows, and ensuring reliable performance across diverse client environments. The successful candidate will manage service delivery, collaborate with suppliers, and maintain high operational standards that support client sustainability goals. You will work closely with engineering and client teams to analyse, troubleshoot and optimise energy‑related systems, drawing on knowledge of metering technologies, data acquisition and EMS infrastructure.
Key Responsibilities
System Configuration and Deployment
Configure, test and deploy energy devices including DADs, meters, routers, and EMS/Advisor software.
Customise setups to client requirements and ensure installation quality.
Lead on‑site installations and coordinate contractor activities, including RAMS documentation.
Monitoring and Support
Monitor device performance, diagnose issues and implement corrective actions.
Conduct system audits, checks, and upgrades to ensure energy‑data quality and efficiency.
Provide Tier 1 support for internal tools and escalate complex issues when needed.
Technical Operations
Manage hardware logistics, asset tagging, SIMs, shipping, and device lifecycle tracking.
Maintain accurate inventory and update supplier platforms.
Document configurations, installations, and technical issues to ensure system transparency.
Collaboration and Process Improvement
Work with engineering to resolve recurring system faults and improve EMS reliability.
Translate business requirements into technical enhancements.
Refine deployment and operational processes to strengthen service standards.
Communication and Compliance
Act as the main point of contact for system‑related communication across clients and internal teams.
Communicate technical requirements to development and IT.
Ensure adherence to GDPR, company policies, and IT best practices.
Training, Testing and Documentation
Support testing and rollout of upgrades and new features.
Provide training on system use and energy‑monitoring best practice.
Manage support‑desk activities and identify patterns for preventive solutions.
Service and Operational Coordination
Coordinate installations, scheduling, RAMS documentation, and technical communications.
Operate supplier portals, scheduling tools, and job‑tracking systems.
Validate device configurations before deployment.
Analyse system reports to identify inefficiencies.
Maintain stock levels and coordinate vendor restocking, shipping and customs.
What you will need
Fluent in written and spoken English
Minimum 4 years experience working in customer support, administrative or sales/purchasing administration or office management
Strong interpersonal and relationship‑building skills
Strong organisation, planning and prioritisation skills
Proven ability to work to deadlines, be adaptable and multitask
Be a team player with a high level of dedication, attention to detail and be a proactive problem solver capable of working on their own initiative
Detailed knowledge of Microsoft Office (Word and Excel) with an emphasis on Excel
Comfortable working with technology
Ability to perform tasks methodically and consistently.
Location
4 days onsite in Limerick and 1 day WFH
Benefits
Competitive pay scale
Regular salary/performance reviews
Work with a small team
Income protection and death‑in‑service benefits
23 days annual leave and a ME day
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