Job description
LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require a Trainee Manager to join their fantastic team on a Permanent basis.
REQUIREMNTS:
* Must have some pervious retail experience
* Must be available to work between 2 stores/locations
* Must have own transport.
* Must be available throughout the week and evenings
* Have excellent customer service skill
THE ROLE:
OBJECTIVE
To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer's expectations, in a safe and sustainable environment.
SUPERVISORY
* Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
* Ensure high quality and consistent customer service is provided at all times
* To delegate and communicate effectively with the retail sales team
* To supervise the effective induction and training of employees
* Assist the store manager in the effective management of retail sales team performance
CUSTOMER CARE
* To ensure customers receive high quality and consistent service at all times
* To deal with and rectify customer complaints in an effective and pleasant manner
* To pro-actively take necessary action in store improvements following customer complaints
OPERATIONS
* Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
* Ensure housekeeping in the store is maintained at the highest level
* Co-ordinate in-store sales and loyalty promotions
* To communicate with retail sales team regarding in store sales and promotions
* To ensure the appropriate payment policy is adhered to
* To ensure correct POS is updated as needed
* To react to local market trends and competition in an appropriate manner
STOCK MANAGEMENT
* Ordering of stock and understanding of stock and order card
* To assist the manager in preparations for stock take and supervise where appropriate
* To assist the manager in minimising stock loss through wastage, damages and pilferage
* Ensure food management and waste systems are adhered to by retail sales team
* Check stock to ensure adequate stock is available for customer's needs
* Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
LEGISLATION & SECURITY
* To ensure secure opening and closing procedures with the store manager
* To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
* To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
* Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
* To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
* To achieve targets as agreed with store manager
* Escalate issues to store manager as appropriate
* To communicate with the store manager on an on-going basis
* To undertake other additional duties as may be assigned by the store manager
All done
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