Job Description
Vacancy: Customer Support Agent
This role is a hybrid opportunity, allowing you to work up to Two days per week from home and in the office.
Siemen's offers high standard of customer support to companies across Ireland.
You will be responsible for efficiently handling inbound and outbound calls, capturing information accurately and promoting services.
As part of the customer support team, you will provide a professional, proactive and adaptable service to both internal and external customers.
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Required Skills & Qualifications
* Proven experience in lively B2B operations, preferably within construction industry, property management sector or customer service business areas.
* Effective call handling (customers, engineers or internal partners).
* Responding to requests and resolving sophisticated issues.
* Handling email requests and queries from customers, engineers or internal partners.
* Logging fault calls for nationwide engineering team, managing resources, monitoring and closing calls for invoicing.
* Planning, scheduling service and commissioning work with engineers and customers.
* Schedule updating.
* Daily issuing of certification.
* Service contract renewals follow up.
* Price queries from engineers and customers.
* Record retrieval, filing, scanning.
* Updating databases with customer contact details.
* Supplying customer with documentation.
* Preparation of quotations for installation, service and commissioning.
* Collaborating closely with sales team, credit management and logistics team.
* General office administration.
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Benefits
* Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance.
* Flexible Working Hours: Achieve a balanced work-life balance with our flexible working arrangements.
* Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
* Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
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Others
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.