Job Description - Front Office Supervisor (HOT0C1NR)
Job Description
Job Number:
HOT0C1NR
Work Locations
Conrad Dublin, Earlsfort Terrace, Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND'S #2 GREAT PLACE TO WORK ****, AS VOTED BY OUR TEAM MEMBERS!
The
Conrad Dublin
is a 5* hotel and part of the Hilton Luxury Division.
We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style.
We are one of the best 5* luxury hotels in the country.
Working for Hilton means you are joining an international company with more than **** hotels across the globe with countless benefits & career development opportunities such as:
Travel
- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world.
Plus up to 70 nights of discounts for your Family and Friends
Team Member Gym –
a dedicated team member gym with free access 7 days a week
Benefit
– Discounted rates for Conrad Team members across a wide range of retailers
Development
– Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
Holidays
– 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
Maternity & Paternity
– Paid leave for those that qualify
On shift
– complimentary meals on duty
The Job Role:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
The Ideal Candidate Should Be:
Someone who has previous experience in a luxury property, and must have hotel experience
Someone who is motivated to create memorable experiences for every guest, every time
Someone who has a luxury mindset – anticipating our guests' needs and personalizing their experience
Someone who is a team player – collaborative, flexible, fun and dynamic
Someone who is ambitious and passionate
Guest Services, Operations, and Front Office
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