The role of Warranty and Aftersales Coordinator is a critical position within the organization, requiring exceptional organizational skills, technical knowledge, and communication expertise.
Responsibilities include overseeing the entire warranty lifecycle for agricultural machinery, ensuring efficient and accurate claim processing. This involves evaluating and authorising warranty claims in line with manufacturer policies and company standards.
In addition to managing warranty operations, the Coordinator will be responsible for maintaining compliance with all warranty procedures and documentation standards, analysing data to identify trends and opportunities for product or service improvements.
The successful candidate will also serve as the primary point of contact for customer after-sales inquiries, providing prompt and professional resolution. Strong IT skills are required, with experience in MS Word and Excel.
Candidate requirements include 2-3 years of previous experience in an administration role, with a technical understanding of farm machinery being a distinct advantage.
A highly organised individual with strong attention to detail and excellent communication skills is essential for this position.
Benefits include an attractive salary, on-site parking, and staff discounts for retail purchases.