The Collection Specialist will manage and support collections activities, ensuring timely and accurate payments from customers. This role requires a strong communicator with excellent negotiation skills, attention to detail, and the ability to handle sensitive financial information with confidentiality and integrity
Key Responsibilities
* Account Management: Monitor assigned accounts and take action on overdue invoices.
* Customer Communication: Initiate contact with customers through phone calls, emails, and letters to collect overdue payments professionally and courteously.
* Payment Tracking: Keep accurate records of all communications and transactions, updating the status of accounts in the system.
* Reporting: Prepare regular reports on account status and collections activities for management review.
* Compliance: Ensure compliance with legal regulations and company policies regarding collections activities.
* Collaboration: Work closely with the sales and customer service teams to resolve billing discrepancies or disputes.
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