IT Service Architect
We are seeking a skilled IT Service Architect to lead the design and implementation of comprehensive IT service strategies. This role will be responsible for developing innovative services, refining existing ones to enhance operational efficiency, regulatory compliance, and user experience.
Key Responsibilities:
* Service Design: Develop comprehensive IT service frameworks, including defining service models, support structures, service-level agreements (SLAs), and transition strategies.
* Collaboration: Collaborate with teams across Enterprise Architecture, Cybersecurity, Service Management, Business Analysis, and Project Delivery to ensure seamless integration of service strategies.
* Compliance and Innovation: Ensure all service designs adhere to best practices and compliance standards, including ITIL, NIST, and NIS2, while maintaining full compatibility with the ServiceNow platform.
Requirements:
* Leadership Experience: Proven experience in leading IT service design and architecture, including service models, SLAs, support frameworks, and service transitions.
* Technical Expertise: Strong knowledge of ITIL, NIST, NIS2 frameworks, and industry-standard practices for service design and management.
* Team Collaboration: Extensive experience working across cross-functional teams, including Enterprise Architecture, Cybersecurity, Service Management, and Project Delivery.