The Receptionist/Front of House will be responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, customer-focused approach, and excellent communication skills. The Receptionist/Front of House will serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.
Key Responsibilities:
Welcoming and Greeting:
* Serve as the primary point of contact for all visitors and employees entering the lobby area.
* Greet visitors in a professional, friendly, and courteous manner.
* Provide directions, answer inquiries, and assist with general information about the premises.
Access Control and Security:
* Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
* Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
* Monitor CCTV cameras and report any incidents or concerns.
Customer Service:
* Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
* Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
* Address any complaints or issues in a professional and timely manner.
Mail and Package Management:
* Receive and distribute incoming mail, packages, and deliveries.
* Coordinate and track outgoing couriers and shipments.
* Ensure accuracy and security in handling confidential or sensitive mail.
Reception and Front Desk Operations:
* Manage the phone system and direct calls to the appropriate individuals or departments.
* Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.
Event Coordination and Support:
* Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and teardown.
* Collaborate with internal teams and vendors to ensure a seamless experience for all participants.
Administrative Support:
* Provide general administrative support, including managing office supplies, equipment, and inventory.
* Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.
* Maintain accurate records and documentation related to reception and lobby operations.
Requirements:
* High school diploma (Bachelor's degree preferred) with a minimum of 4 years of experience in a customer service or receptionist role.
* Excellent verbal and written communication skills.
* Strong interpersonal skills, including the ability to remain calm and professional in high-pressure situations.
* Knowledge of office management software and systems.
* Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
* Ability to multitask, prioritize, and manage time effectively.
* Detail-oriented with a focus on accuracy.
* Basic understanding of security protocols and access control systems.
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