My client in the medical sector is looking for a new Clinic Co-Ordinator for their offices in Portlaoise. This is a pivotal role within the Clinic, as the Clinic Coordinator is the first face and voice that our patients interact with. We have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team in our Clinics, who are making a difference in our patients lives, every day.
The Clinic Coordinator is responsible for effective and efficient Diary Management, optimising attended appointment numbers through telemarketing activity in line with ATRT and scripts, providing exceptional patient care, while maximising accessory sales and customer care plans (CCP) – while keeping and ensuring a well-presented clinic consistent with our globally recognized expert promise and values.
Main Duties/Responsibilities:
•Diary Management – Manage the Clinic diary to maximise appointment potential.
ØBook appointments – Carry out effective block scheduling.
•Front of House
ØUse Point of Sale (POS), correctly and as trained to ensure all OTC and POS related activity is captured correctly for % of our patients % of the time.
ØAssist in selling accessories and customer care plans (CCP), by demonstrating the benefits to the patient. oManage all inbound and outbound calls/leads and ensure diary is full.
ØFollowing up on referrals captured in line with ATRT and data protection rules.
ØParticipate in local outreach marketing activities to generate manual Opportunities for the Clinic. oOffer Off the Shelf (OTS), accessories to patients to maximize sales opportunities.
ØEnsure adequate stock of OTS accessories is available and in line with business guidelines.
•Patient Care – Provide patient care and expert service.
oEnsure the Clinic is welcoming and fully sanitized for each patient.
oTake the initiative to promote our Wellness Programme. oProvide Triage/OOW service as required, and only once certified to carry out these tasks.
oLiaise with local GP's, ENT's and their respective staff to ensure a professional sales presentation and communications channel is maintained in line with ATRT.
oMeet and greet patients on arrival and answer telephone and email enquiries in a courteous and professional manner.
oEnsure Clinic equipment is well maintained and report any defects to the relevant point of contact.
•Administration – Timely, accurate and orderly general support.
ØKeep accurate records on Company Systems, as well as manually (as appropriate).
Ensure appointment details are accurate – and update DM with appointment outcomes, outcome reasons, follow-up tasks, etc.
ØMaintain accurate and timely weekly reports as required and instructed. oStock ordering as appropriate.
ØProcess incoming and outgoing post and ensure all Case Histories completed in the week are posted to Customer Services in Head Office each Friday.
ØParticipate in cross functional training, as scheduled.
ØWork in line with the Safety, Health and Welfare at Work Act and General Regulations, including Infection Control to ensure a clean and safe place of work is maintained.
ØCarry out any other duties and/or tasks as directed by Managing Director or other Officer as appointed by the Managing Director.
Work Experience & Skills Required:
•A High Level of Proven Customer Service Experience.
•Strong Communication Skills both written and oral.
•Excellent Telephone Skills and Manner.
•Previous Office/Secretarial Experience Essential.
•Professional Standard of Computer Literacy in particular Microsoft Office Suite.
Personal Characteristics:
•A team-player with an ability to work on own initiative and under pressure.
•An excellent Timekeeper who is reliable and punctual.
•Takes pride in their work and possesses excellent organisational skills.
•Good Time Management skills
•A High level of Flexibility.
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