Strategic Account Lead – Industrial & Construction Cleaning
Location: Ireland (national remit, with client site travel)
Reports to: Regional Manager
Contract Type: Full-time, Permanent
Working hours: Flexible
Role Overview
The Strategic Account Lead – Industrial & Construction Cleaning is responsible for owning, developing, and expanding key national client relationships within the industrial, construction, and specialist cleaning sectors in Ireland. This role combines strategic account management, commercial growth, and cross‑functional leadership, ensuring high‑value clients receive consistent, compliant, and innovative cleaning solutions across complex, multi‑site environments, with responsibility to support the back‑office Team and develop systems and processes to drive operational excellence.
The successful candidate will act as a trusted advisor to senior client stakeholders, driving contract retention, organic growth, and service excellence while aligning operational delivery with commercial objectives and working collaboratively with the Operations Management Team to understand the client requirements to support retention and drive growth.
Key Responsibilities
Strategic Account Management
Own and lead a portfolio of strategically important industrial and construction‑sector clients across Ireland
Build long‑term, senior‑level relationships with client decision‑makers
Develop and deliver account strategies, growth plans, and retention initiatives
Act as the single point of accountability for overall contract performance
Support the development of our systems to help deliver operational excellence
Manage and align multidisciplinary teams, instilling disciplined, standardised ways of working, and ensuring sustained operational excellence and performance delivery
Client Experience & Continuous Improvement
Conduct regular performance reviews, site visits, and service improvement meetings
Manage escalations and resolve issues proactively and professionally
Drive innovation, sustainability initiatives, and value‑added solutions for clients
Deliver the QBR to clients and develop a robust client engagement strategy
Commercial Growth & Retention
Identify and convert opportunities for contract expansion, scope extensions, and new services
Lead pricing strategies, commercial negotiations, contract renewals, and tenders
Deliver agreed revenue, margin, and profitability targets
Monitor client spend, forecasting, and pipeline performance
Develop a strategy of engagement to find new business pipelines with clients, particularly within the Construction industry that don’t currently work at scale with Bidvest Noonan
Monitor market trends and client business developments to identify new opportunities and influence strategic decision‑making
Operational Collaboration
Work closely with Operations, Mobilisation, HSEQ, Finance, and HR teams to ensure seamless service delivery
Support mobilisation of new contracts and large project works
Ensure services are delivered in line with SLA, KPI, and compliance requirements
Champion health & safety excellence across all client sites
Key Relationships
Internal: Operations Managers, Site Managers, Commercial, HSEQ, Finance, HR
Skills & Experience Required
Proven experience in strategic or national account management within Industrial cleaning, Construction support services, Facilities management, building services or related sectors
Strong commercial acumen with demonstrable success in revenue growth and contract retention
Experience managing complex, multi‑site or high‑risk environments
Excellent stakeholder management and negotiation skills
Working knowledge of Irish H&S legislation and industrial/commercial compliance standards
Full, clean Irish driving licence
Experience working with construction companies, developers, or industrial manufacturing clients
Tendering and bid management experience
Formal sales, commercial, or leadership qualifications
Benefits
Performance‑related bonus
Pension contribution
Mobile phone and laptop
25 days annual leave
INDHP
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