Join to apply for the Billing Operations Analyst role at Yuno Energy
Join to apply for the Billing Operations Analyst role at Yuno Energy
Description
Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
Department: Billing
Employment Type: Permanent
Location: Dublin 18
Compensation: €36,000 - €40,000 / year
Description
Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
We are seeking a highly motivated and detail-oriented Billing Operations Analyst to join our team. Reporting to the Commercial Billing and Implementation Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance, to provide timely and precise billing information while adhering to industry standards and regulations
Key Responsibilities
Billing Cycle Management
* Operate the end-to-end billing process for Yuno’s commercial customers, ensuring accuracy, timeliness, and completeness.
* Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices.
* Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.
Data Analysis And Reporting
* Analyze customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.
* Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.
* Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.
* Assist in the preparation of financial reports for internal stakeholders and external auditors.
Discrepancy Resolution
* Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates.
* Respond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.
* Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes.
Process Improvement
* Analyse processes, systems, and data to identify areas of improvement and implement corrective actions.
* Recommend and assist in the implementation of system or procedural changes to optimize billing operations.
* Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems.
Skills, Knowledge and Expertise
* Bachelor’s degree in a numerate field. Other relevant certifications are a plus.
* At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.
* Familiarity with energy pricing models, tariff structures, and energy billing platforms.
* Excellent analytical, problem-solving, and troubleshooting skills.
* High attention to detail with the ability to work efficiently under tight deadlines.
* Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
* Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets.
* Strong communication skills and the ability to collaborate with cross-functional teams.
* Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
* Ability to adapt to changing industry trends and regulatory requirements.
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Health Insurance Group Scheme Laya Healthcare
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland’s largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy.
As early adopters of smart meter technology, we’ve built app-based services that are now used by [170,000] customers across Ireland.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Utilities
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