Job Title: Duty Manager
About Our Team
We are a dynamic team of hospitality professionals, dedicated to delivering exceptional experiences for our guests. We believe that great leadership is at the heart of hospitality and we're looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of our hotel operations, and drive business growth to ensure it reaches its potential.
Your Key Responsibilities:
* Manage multiple stakeholders within the hotel while playing a key role in operational management.
* Oversee hotel operations, greet guests, and inspire the team to deliver exceptional customer service.
* Possess strong operational knowledge with the ability to work across departments as needed.
* Assist other managers with interviewing and recruitment processes.
* Couch and train new employees to ensure everyone feels confident in their roles.
* Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints effectively.
Requirements:
* Minimum 3-4 years experience as a Deputy or Operations Manager in a large hotel environment.
* Strong focus on standards and excellence, particularly in Food & Beverage.
* A desire to progress and develop your career in hotels and hospitality.
* Experience in people leadership and motivation, with a proven ability to develop talented employees.
* Strong communication skills and the ability to contribute to overall hotel strategy.
* The ability to develop and build relationships and influence all levels of the business.