About USDiacom Computer Telephony (Diacom) is a communication service company, which specialises in helping our customers deploy innovative, technically advanced solutions in Voice, Data, SAN/Storage and Cyber Security. These high-performance solutions offer excellent price/ performance ratios delivering exceptional customer value and thus providing our customers with a competitive advantage within the marketplace. Diacom is an indigenous Irish company that has been in business and profitable for over 25 years.Who we are looking for· Diacom is looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer serviceAbout the Role· Provide technical support by researching and answering questions, troubleshooting any problems, and maintaining IT estates· Identifying problems, researching answers, and guiding clients through corrective steps in a timely fashion· Improve client documentation and future technical issue resolution by writing and maintaining documentation· Participate in development of training programs by identifying learning issues and recommending instructional language to the clients, as appropriate· Improve system performance by identifying problems and recommending changes as they arise.· Update job knowledge by participating in educational opportunities both independently and as requested by the company, and maintaining personal networks.· Manage internal projects in a timely and efficient manner when requested or required by the companyAbout you· Minimum of 2 years' experience working in a similar area· 3rd Level Diploma / Degree would be beneficial, not essential· Working knowledge of Microsoft productivity suites· Working knowledge of Active Directory and Exchange structures and administration· Working knowledge of networking principals and VPN· Working knowledge of file servers and print servers· Hands on experience working with hardware troubleshooting and repairsWhy Work with usAs a valued member of our team, you have access to a range of benefits and perks to ensure you thrive Diacom Group, including:· Company events· Company pension· On-site parking· Fantastic learning and development opportunities including further education/certifications