Customer Service Specialist - Evening Shift required for a well established company in Galway city.
Hours of work - 5pm to 1am, Monday to Friday - Shift Premium paid.
Responsibilities:
1. Respond promptly to Brand Partner and Customer inquiries via phone, email and live chat.
2. Address and resolve concerns related to orders, product information, refunds, commissions and account issues.
3. Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
4. Provide clear guidance on company policies, promotions, and compensation plans.
5. Maintain up-to-date knowledge of company products, business models and compliance guidelines.
6. Process refunds, exchanges, and adjustments in accordance with company policies.
7. Accurately document customer interactions and escalate complex issues to the appropriate department.
8. Assist Brand Partners in navigation back-office systems and understanding their earnings and orders.
9. Follow company procedures and industry regulations to maintain compliance.
Requirements:
10. Native language speaker or one or more languages.
11. Fluency in spoken and written English.
12. Previous experience in Customer Service, preferably in network marketing, direct sales.
13. Strong communication skills.
14. Excellent problem-solving skills and attention to detail.
15. Ability to work both independently and as part of a team.
16. Excellent telephone and customer service skills.