Operations Store Manager
We are seeking a passionate and experienced Operations Store Manager to join our Retail Team.
About the Role
As an Operations Store Manager, you will be responsible for inspiring, coaching, and developing your team to enjoy and excel in their roles. Our purpose is to deliver sales through an exceptional customer experience and service.
We focus on offering world-class assistance on a diverse product range, often exclusive to our customers. We invest in our teams to ensure everyone enjoys their job and benefits from working with us, exceeding customer expectations and championing those who go above and beyond.
Responsibilities
* Champion company culture and values as an Ambassador of the company
* Deliver exceptional customer service throughout your team
* Promote compliance within your team to adhere to company policies and procedures
* Lead a motivated and engaged team, ensuring all tools and training are available to them
* Control and analyze sales performance across each category
* Serve as a conduit of communication between team members and senior management
* Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities
* Monitor and manage business operational plan, including stock management, budgets, and profit and loss
* Meet and exceed organizational goals with optimum use of workforce and resource allocation
* Ensure compliance with Health & Safety and legal policies and procedures, including HACCP protocols
Requirements
* A minimum of 5 years' experience managing teams of 10 or more people
* Confident leader who can motivate and challenge others to deliver excellence
* Strong commercial acumen
* Proven track record in driving operational standards across the team
* Previous experience of rota planning and yearly projected requirements
* Excellent communication, interpersonal, and leadership skills
* Detail-oriented, well-organized, and able to adhere to deadlines
* Experience with customer service and conflict resolution
* Proven success in working with all levels of management
* Ability to motivate people on your team and develop members within your team