Key Job Responsibilities:
* Create, oversee and drive a culture of safety and wellbeing.
* Analyse and implement changes to keep quality and productivity at a consistently high level.
* Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.
* Analyse shift performance against relevant business objectives, and put in place actions to improve operational excellence.
* Work collaboratively with management-level colleagues to standardise shift practices.
A Day in the Life:
You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You will also be a role model and mentor to new managers.
About the Team:
We handle last mile delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts. There are two sides to what we do: under the roof associates process millions of products for dispatch to our delivery teams; our team is people-focused and supportive, particularly as lots of our people work through the night. Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors.
BASIC QUALIFICATIONS:
* A degree
* Relevant experience in people management
* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
* Relevant experience in using data or anecdotal evidence to influence business decisions
* Advanced proficiency in verbal and written English
PREFERRED QUALIFICATIONS:
* Experience working with Lean, Six Sigma and Kaizen techniques
* Experience working in another logistics environment
* Relevant experience working with MS Office suite (Word, Excel, Outlook) in a professional environment