Senior Product Manager for Service Experience - Channel & Automation
As a Senior Product Manager, you will be responsible for architecting the foundation that makes intelligent Service comms scalable, intelligent, and timely. You will own the orchestration layer that powers personalized, multi-channel service messaging — across in-product surfaces, email, dashboards, and agent tools.
The team is focused on reinventing service for the modern financial ecosystem. We own an in-house platform that powers service experiences for our entire ecosystem. You will be joining a team that works across consumer and merchant journeys, and partners closely with design, data science, and engineering to build the future of service that is predictive, personalized and AI-driven.
This is a rare opportunity to work on high-visibility, high-impact systems that affect millions of customers and businesses.
Your Key Responsibilities
* Define and execute the consumer growth strategy from a service lens, identifying opportunities to improve signup, onboarding, and activation experiences.
* Advocate for a customer-first mindset by understanding user needs and pain points, ensuring solutions are scalable and impactful.
* Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements.
* Author clear PRDs with measurable success criteria, rooted in real customer needs.
* Partner across design, engineering, service, and analytics to ship and iterate.
Requirements
We're looking for a seasoned product manager with 8+ years of experience in SMB or Consumer growth, fintech, e-commerce, or a related industry. You should have a proven track record of rapidly learning complex problem spaces, breaking them down into actionable work streams, and launching performant products that drive business value.
You will also need strong problem-solving abilities, excellent verbal and written communication skills, and a team player attitude with the ability to interface and build relations at all levels.
Bachelors degree in a technical discipline, MBA a plus.