Customer Service Agent - Finnish Language - 12 Month Fixed-Term ContractReports To: Team LeadLocation: Dublin, IrelandJob Type:Full-time, Fixed termContract length: 12 monthsAbout Nextpath:Nextpath is an outsourcing consultancy agency, based in the hustle and bustle of Dublin city centre. A melting pot of cultures, languages and qualities, our team delivers a tailored, creative and professional service supporting our client's exclusive sports and casino betting platform. We are, excitedly, expanding our Customer Service team and continuing to branch out into the Finnish market and hope to appoint some quick-witted and vivacious Customer Service Agents that will launch us into this new market with a bangWhat is life like in Nextpath?As a Nextpath employee you will be able to balance high professional standards with a casual, collaborative and fun approach to work. You will work in a flat organisational structure allowing you to take ownership of your role and to bring improvements to the delivery of Nextpath's services.It's not just something we say: our employees truly are our most important asset. To reward you for your hard work, we offer a competitive salary, an annual bonus, and an attractive benefit package that allows you to make your own choices when it comes to what matters to you most.About the Job:The overall objective of your role is to simply provide an exceptional service to your customersJob ResponsibilityProvide excellent levels of service to customers via chat and email, targeting first contact resolution and driving customer satisfaction levels to a world class standard.Handle a wide variety of player and account queries within agreed service levels.Take ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel.Enter customer details and other information in an accurate and efficient manner to the relevant systems.Communicate with customers keeping them well informed of products, services and promotions.Increase and drive revenue through outbound sales campaigns (no cold calling).Support other areas in accordance with business needs.Skill / Qualification:Fluency in English and Finnish Language .Proven experience in customer service, e.g. call centre, sales, high-end retail or 4* / 5* hospitality experience.Exceptional written communication skills.Strong interpersonal skills with the ability to develop relationships and rapports.Shows creativity in solving problems.Highly IT literate, including good keyboard skills.Thrives in a collaborative work environment working to achieve common goals or objectives.Demonstrates a positive approach, showing enthusiasm, energy and motivation to bring improvements.Desirable:Another language would be an advantage: Czech/Slovak, Bulgarian, Polish, German, Hungarian or Portuguese.Background in betting industry, call centre or online services.Interest in Sports and Casino products.Benefits of working for Nextpath Limited:Competitive salary which includes a transparent pay progression model.Language & Late Shift BonusesAttractive Fixed and Flexible Benefits Package.200 hours of Annual Leave per annum.Excellent Career Progression OpportunitiesTraining and development to facilitate your personal & professional skills to enhance your career.Hybrid Policy in place.Referral Bonus Scheme.Walking distance to Luas line & Grafton St.Company eventsCompany pensionEmployee assistance programPrivate medical insuranceSick payTop reasons to join Nextpath Limited:Employee Focused Culture.Social Committee & Community to help build strong and long-lasting relationships.Fun, Friendly and Diverse Workforce.Leave policies that reflect our belief in proper work-life balance.A supportive and collaborative environment.Nextpath Limited is an equal opportunities employer.Please note that by making an application for this position you are agreeing to Nextpath holding your personal information on file for a duration of 12 months from the date of submission for the purpose of this recruitment process and to enable us to touch base with you again with regards to future vacancies within the company.