The Accommodation Supervisor is responsible for overseeing the day-to-day operations of the accommodation facilities, ensuring that they meet the needs of guests, are maintained to a high standard and comply with all health and safety regulations.
The Accommodation Supervisor manages a team of housekeepers, maintenance staff, and other support personnel, and is accountable for ensuring that the facilities are clean, comfortable, and safe for guests.
The Accommodation Supervisor reports to the Executive Housekeeper and is responsible for maintaining a high level of guest satisfaction.
Key Responsibilities: Supervise and manage the housekeeping and maintenance staff to ensure that the accommodation facilities are maintained to a high standard.
Plan and coordinate the cleaning, maintenance, and repair of the accommodation facilities, ensuring that they are kept clean and in good working order.
Maintain accurate records of inventory, equipment, and supplies, ensuring that they are stocked and available as required.
Ensure that all health and safety regulations are met and that the accommodation facilities are safe for guests and staff.
Conduct regular inspections of the accommodation facilities to identify areas for improvement, and implement corrective action as necessary.
Provide training and support to staff on cleaning and maintenance techniques, health and safety regulations, and customer service skills.
Respond to guest complaints and resolve any issues that arise in a timely and professional manner.
Manage the budget for the accommodation facilities, ensuring that expenses are controlled and that financial targets are met.
Work closely with the Executive Housekeeper to develop and implement policies and procedures for the accommodation facilities.
Qualifications: At least 3-5 years of experience in a similar role, preferably in the hospitality industry.
Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
Knowledge of cleaning and maintenance techniques, health and safety regulations, and customer service skills.