Location: Drumhierny Woodland Hideaway, Leitrim VillageType: Full-time, rostered (incl. 2 weekends/month)Reports to: GM/Ops ManagerAbout DrumhiernyA 100-acre, nature-immersive estate with 16 woodland lodges, the Wellbeing Sanctuary (sauna, hot tubs, cold plunge, baths, treatment room), The Woodpecker Café, and event spaces (Cedaroo & The Barn). Warm Irish hospitality, wellness-first, meticulous standards.Role PurposeOwn the guest journey from enquiry to departure while driving revenue: convert enquiries, manage bookings, and upsell spa/café/event add-ons—while keeping daily operations smooth across the estate.Key ResponsibilitiesCommercial & ReservationsHandle enquiries (phone/email/social), quote & convert for lodges, spa and events; take deposits, issue confirmations, and record accurate notes in PMS.Manage availability, rate plans, and blocks in the booking engine/PMS; keep OTA parity per policy while steering to direct where appropriate.Proactive upsell: wellness rituals, late checkout, celebration packages, café pre-orders, pet add-ons.Daily lead log, pace vs forecast, and simple conversion reporting.Front-of-House & Guest CareCover Reception 2 weekends per month; welcome guests, check-in/out, itinerary suggestions; resolve issues with warmth and ownership.Timely, clear pre-arrival and in-stay communication; capture feedback for continuous improvement.Estate Operations (legacy receptionist duties retained)Weekly linen orders; check deliveries and rotation.Lodge inspections; log defects and coordinate with Housekeeping/Maintenance.Housekeeping sheets—issue, reconcile, track turn times and recleans.Monthly stock-takes in Café, Housekeeping, Retail Shop; record variances and actions.Place weekly orders as requested; track POs and deliveries.Assist with set-up and smooth running of weddings, corporate events, gigs in The Barn/Cedaroo.Support other departments (Wellbeing, The Barn, Café) as required.Set/refresh/clean public spaces or event areas as needed.Work in accordance with company policies, health & safety, hygiene, allergen, GDPR, key/cash handling.What Good Looks Like (KPIs)Lead-to-Booking % (by channel)Direct vs OTA mix % (grow direct)Upsell attach rate (spa/café/add-ons per booking)Response time to enquiries (SLA)Housekeeping QC pass % and reclean %NPS/CSAT at check-in and post-staySkills & Experience1–2+ years in hotel/lodge/spa reception or reservations (boutique/luxury a plus).Confident with PMS/booking engines (e.g., Little Hotelier/Mews) and spa/retail POS.Commercial instinct: quoting, objection-handling, and upselling without pushiness.Highly organised; calm under pressure; excellent written/verbal English; strong attention to detail.Flexibility for rostered shifts, weekends, and event support.Our Culture & PerksWellness-led, nature-immersive workplace.Training & growth plan (reservations, spa & product knowledge, events).Staff access to the Wellbeing Sanctuary (per staff policy).Staff discounts (spa/retail/café).Competitive pay DOE + performance-linked incentives.How to ApplyEmail with subject "Reception & Reservations Executive – (Your Name)". Attach CV and a short cover note (≤200 words) on how you've grown revenue or guest satisfaction.Job Type: Full-timePay: From €30,000.00 per yearBenefits:On-site parkingWork Location: In person