Responsibilities
Act as the central coordination point for technical and business led projects, ensuring that project deliverables and the needs of all stakeholders are met.
Coordinate internal resources and third parties/vendors to deliver and execute flawless projects
Typical projects include new partners, new products, changes and enhancements to products or estates, functionality, features and services, large deployments, business processes, systems and business tools, and industry changes.
Manage full project life cycle from project scoping and objectives, business requirements gathering, through to business readiness, implementation and post-implementation support and review
Own and manage all aspects of project governance including detailed project plans, management of risks and issues, including issue resolution and risk mitigation strategies, project reporting and escalation
Manage, control and report budget
Ensure resource availability and allocation
Conduct detailed business impact assessments and produce detailed project briefings and communications for impacted stakeholder communities e.g. partners and their merchants, direct merchants and internal teams
Effectively manage changes through shifting business priorities, controlling project scope, resources and timing as needed.
Use appropriate tools to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report to senior management, project boards and key stakeholders
Manage the relationship with the partner and all stakeholders
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Support the Deployment team with Weekly/Monthly reporting tasks
Skills & Qualifications
Project management experience (minimum 2+ years)
Proven track record of managing, delivering and coordinating diverse, multiple projects simultaneously to fixed deadlines (to internal and external stakeholders)
Excellent communication skills including client-facing and at all levels of the organisation
Ability to assimilate, critically evaluate and convey new information quickly
Project management certification an advantage (PMP or Prince2)
Third party / supplier management experience – Warehouse, Vendors, Distribution Centres, Retailers
Experience of producing high quality project documentation – Project scheduling, tracking, Roll-out plans, Transition between Excel and Gsheets
Flexibility to adjust to a dynamic work environment and ability to contribute to a growing team
The ability to work with cross-functional teams internally and externally to achieve results – Customer support team, Tech support team, Partner onboarding team/Implementation delivery team, Partner service team, Migration team, Partner support team, Ecommerce, IT&D
A high level of attention to detail, excellent follow through, and reliability
Experience engaging with people across a variety of levels with diverse backgrounds
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