Overview
Starting Salary: €14.00 per hour.
As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role is to engage warmly with every visitor, provide best-in-class service and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
How you’ll do it
We want people who will exceed customer expectations, build effective relationships with customers, and create a warm and positive environment. This role primarily involves hosting customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties include:
* Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Stepping up and guiding operations in the absence of the Shop and Deputy Manager
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
* Competitive salary including increase after 12 months
* Additional premiums for overtime, Sundays, and bank holidays
* Paid rest breaks
* Flexible work patterns
* Performance bonus & promotional rewards
* Family leave (maternity, paternity, adoptive, parental, and wedding leave)
* Company Sharesave Scheme (25% discount on Flutter Shares)
* Life cover
* Company pension scheme
* Company sick pay
* Wedding leave
* Discounted health insurance
* Employee assistance programme (including up to 6 free counselling sessions)
* Financial wellbeing platform – NUDGE
* Company social events
* Group discount scheme
* Eyecare vouchers
* Cycle to work scheme
* Tax saver tickets (bus/rail)
Values and inclusion
Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our four values and will guide decisions and actions at Paddy Power. We’re an inclusive employer and encourage people from all backgrounds and experiences to apply. You don’t have to meet all the requirements listed to apply. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
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