OverviewJoin Musgrave: Where Innovation Meets Heritage, and People Drive Change. Musgrave is one of Europe’s most successful family-owned businesses, with a 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Service Delivery Manager.What You’ll Be DoingWorking within the team and with our partners to enhance our ServiceNow capabilities and monitoring capabilities.To continue the journey towards proactive prevention of issues and automation of processes.Identify where AI can help reduce ticket time or proactively prevent incidents.Actively seek automation opportunities.Identify where self-service can be improved.Working closely with our IT Partners to ensure they are delivering to expectations and identifying opportunities for improvement.Working to ITIL framework standardsRegularly reviewing quality and ensuring we are delivering to high standardsWorking with others in IT and across the business to address any concernsIncident Management, Service Requests reviewsInfluence on IT policies and practicesEngage with 3rd party vendorsIdentifying and managing operational risks.We want you to take an active role in all the above working closely with Musgrave Colleagues and 3rd party Delivery and Operations teams.You will have already worked in a role implementing enhancements to an IT ticketing and Monitoring suite of toolsIdentifying automation opportunitiesTuning alert monitoringDeveloping IT policies and practicesIT Change managementDR test managementIncident managementUnderstanding KPIsOperation TeamsEngineering teamSupport TeamsWhat we’re looking forIT orientated Degree or Masters (or equivalent experience)Experience working with ServiceNow ITSM/ITOM (or similar tools) and Monitoring tools similar to LogicMonitor, AppDynamics etc.Experience with automation of Infrastructure and OperationsProven ability to work as part of a team and encourage a culture of continuous improvementAbility to communicate technical information and ideas to diverse audiencesA proven track record of interaction with diverse technical colleagues and resources in multiple projects through all life-cycle phasesPositive working relationship with customers and colleagues and an interest in developing a career in a fast-paced dynamic team is essential.Experience partnering with third party vendors and hybrid teams.Self-motivated, with a proven ability to learn new technology and stay current on industry trends.Highly organised, structured and performance driven.Personable, proactive, excellent interpersonal and communication skills with the ability to interact and influence effectively at all levels across the business to get initiatives delivered.Ability to build and sustain relationships that deliver results and effectively collaborative with diverse teams.Able to work effectively in a matrix environment.Able to work effectively in a hybrid environment (typically working from the office 3 days a week, and remotely for 2 days).Problem SolvingNice to haveRetail/wholesale industry knowledge and experience working in a large organization.Experience with ITIL practices and the ITIL Service life cycle including agile delivery methods.Passion for customer facing business an advantageWhy MusgraveCareer Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impactInnovation Focus: Be part of a company that values forward-thinking solutionsCommunity Focus: Be part of a company that truly values its communities and strives to make a positive impact.Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in handMusgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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