Job Purpose: The Branch Manager is responsible for the overall management of the branch and the achievement of all financial targets within his/her branch.
Key Tasks Required: Operational Management O Planning, organising, staffing, directing and controlling of all branch staff O Maximise the branch's potential by ensuring all branch and financial targets are met O Ensure that all branch staff fully adhere to correct procedures in relation tasks and stock management O Maintain all costs within targeted figures O Regularly review all costs and look for opportunities to reduce O Ensure all stock is maintained and regularly audited
2. Staff Management O Identify recruitment needs within budget and process with support from Human Resources Department O Conduct annual employee appraisals for all branch staff and provide regular feedback to all staff on their performance O Coach and motivate branch staff to ensure they meet business demand and targets set O Develop and encourage positive working relationships within the branch and where issues arise resolve them, or if unable, escalate to their Regional Manager
3. Business Development O Promote at every opportunity to existing and potential customers the range of services that we provide O Develop relationships with existing and potential customers to retain and grow branch business O Bring forward ideas/suggestions for new products or services that could generate additional revenue O Responsible for entire branch performance reporting weekly sales to area manager
4. Quality Management O Responsible of the housekeeping of the branch O Responsible for staff uniform compliance O To deliver excellent customer service at all times (phone/face to face) O Ensure good work practices are being followed in the branch and all technical guidelines are being adhered to - following the policy of getting it right first time.
5. Health and Safety Management O Ensure full compliance by all floor staff with health and safety/environmental policies and procedures O Ensure full compliance by all floor staff with safety/environmental legislation.
Promote and be a role model for safety in the Branch O Report all breaches of safety policies/procedures and legislation to the Branch Manager Essential - you must have motor industry knowledge Benefits Salary Neg Bonus schemes Use of Branch Company Vehicle Discount on Car Service Uniform Employee Assistance Program Pension