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We are currently seeking a Senior Client Services Officer fluent in German or Italian to join our Dublin-based Investor Services team on a 12-month fixed-term contract. This position comes with a comprehensive benefits package and a strong possibility of extension or permanency for the right candidate.
In this role, you will serve as a key point of contact for investors and distributors, delivering high-quality service via email and telephone. Your language skills will play a crucial role in ensuring clear, professional communication with clients across European markets.
This is an excellent opportunity for someone with experience in customer service or financial operations who thrives in a fast-paced, multilingual environment and is eager to contribute to a collaborative and supportive team.
Key Responsibilities
Investor Operations
* Respond to standard and ad-hoc investor and distributor queries, particularly in French, German, Italian, or Spanish
* Answer phone calls professionally, ensuring a positive client experience
* Generate both routine and bespoke client and regulatory reports
* Assist with documentation intake and verification processes
* Liaise with internal teams to resolve queries promptly and efficiently
* Escalate issues when needed and ensure timely follow-up
* Maintain up-to-date procedures and checklists
* Contribute to team projects, workshops, and weekly meetings
* Provide timely, accurate, and professional responses to client inquiries in line with service level agreements
* Log and manage all interactions using internal CRM systems
* Proactively identify and communicate issues, suggesting solutions when possible
* Participate in cross-training for role flexibility and backup coverage
* Support colleagues during periods of high volume or staff absence
* Highlight recurring issues to help improve processes and service delivery
* Demonstrate ownership of your tasks and a collaborative approach to team success
* Ensure accuracy and compliance in handling investor instructions to mitigate financial and reputational risk
* Maintain a strong workflow and contribute to the team’s overall operational efficiency
* Act as a reliable point of contact for investors and distributors
Key Stakeholders
* Internal teams in Dublin, Luxembourg, and Kuala Lumpur
* Team leads, managers, and department leadership
Qualifications & Experience
* Minimum 1 year of experience in a Shareholder Services or similar financial operations environment
* Proven customer service experience in a high-volume setting
* Good understanding of the funds industry
* Fluency in French, German, Italian, or Spanish, in addition to fluent English
Preferred:
* Experience in a call centre, Transfer Agency, or financial services operations environment
* Familiarity with CRM systems and investor query management tool
If you are interested in making this position yours, please contact Anthony, or/and click apply below
Voted Best in Practice Accounting & Finance 2022, 2017, 2015 as well as 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Finance
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