Overview
Customer Success Engineer (Onboarding), EMEA – GitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. This role is part of a global team of technical specialists focused on onboarding and ensuring customers derive value from GitLab from day one. This position reports to the Senior Manager, Customer Onboarding.
What You’ll Do
* Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
* Provide technical, architectural, and best practice guidance
* Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
* Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
* Focus on solution-based programs that are customized to fit an individual customer’s needs
* Develop and collaborate on customer workshops, demos, and other enablement
* Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
* Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
* Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
What You’ll Bring
* Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
* Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
* Technical experience in development or systems engineering
* Demonstrated ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
* Demonstrated ability to become a trusted technical advisor to customer and business leaders
* Exceptional verbal, presentation, and written communication skills
* Excellent time management and ability to work with several different teams at any given time
How GitLab Will Support You
* Benefits to support your health, finances, and well-being
* Flexible Paid Time Off
* Team Member Resource Groups
* Equity Compensation & Employee Stock Purchase Plan
* Growth and Development Fund
* Parental leave
* Home office support
Additional Information
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. GitLab hires new team members in countries around the world. All roles are remote; some roles may carry location-based eligibility requirements. Our Talent Acquisition team can help answer questions about location after starting the recruiting process. Our Recruitment Privacy Policy applies. GitLab is an equal opportunity workplace and an affirmative action employer. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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