DescriptionWhat Part Will You Play?Manages a portfolio of clients for the company.Responsible for contacting customers via phone and email in order to reduce company churn through proactive and reactive retention processes.Responsible for managing all price plan migrations from customer requests.Responds to customer requests for information and assists customers who are in distress or unhappy through a range of options including issue ownership and resolution, service improvements and pricing reviews.Manages client relationships and expectations during the retention process.Maintains existing client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM).Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.Additional ad hoc duties when requiredPlease note that this role is Hybrid in our Dublin office and is offering comeptetive salary plus commission along with a wide range of benefits.Preferred QualificationsProven track record of achieving Retention or sales targetsSales/ Retention experience, cold calling sales experience, demonstrated successful performance in previous sales jobDesired Skills And CapabilitiesJob Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issuesSoft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferredCommunication - Effective listener and communicator who is able to establish long lasting customer relationships