Guest Relations Manager Job Description
We are seeking an experienced Guest Relations Manager to join our team at Harvey's Point Hotel. The successful candidate will be responsible for delivering exceptional guest service, operational efficiency, and team leadership.
* Deliver consistent excellence in guest service, operational efficiency, and team leadership.
* Oversee the daily management and performance of the Guest Relations Team, including staffing, training, and development.
* Act as the primary point of contact for booking agents, performers, and artists involved in cabaret shows and concerts.
Maintaining seamless communication between departments is crucial to support smooth hotel and event operations. Upholding the hotel's service standards, values, and brand expectations at all times is also essential. Ensuring all guest touchpoints are consistently presented to a high standard is vital to achieving this goal.
The successful candidate will have:
* 3+ years experience in a Guest Relations role within a 4-star hotel.
* Proven ability to lead teams, manage rotas, and deliver exceptional guest service.
* Strong problem-solving skills with experience handling VIP guests and escalated issues.
* Confident communicator with excellent organisational and multitasking abilities.
* Experience supporting events or working with performers/entertainment partners.
* Creative flair for seasonal décor and guest engagement activities.
* Professional appearance, strong attention to detail, and commitment to service standards.
* Flexible availability, including evenings, weekends, and seasonal peak periods.
The benefits of working at Harvey's Point Hotel include:
* Excellent rate of pay
* Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
* Employee referral programme
* Learning and Development opportunities
* Opportunity to progress within the Windward Group
* Windward Group Hotel discounts
* Employee Assistance Programme
* Digital Wellness Programme
* Discounted health care plan
* Birthday card and gift
* Meals on duty
* Social events
* Gift for parents of newborn babies
* PRSA pension scheme