Contract Type: Maternity cover with the potential for a permanent position.
Hours: 39 hours per week (flexible), evening site visits are required.
Location: Dublin
This role will support the Client Services Manager with the running of existing and growing high-profile contracts. This role will focus on Client Liaison, Staff Liaison, Monitoring Standards, and auditing.
JOB DESCRIPTION:
Key Duties:
1. Effective reporting to the Client Services Manager.
2. Liaise with the Client on a regular basis - to take full responsibility / ownership of the portfolio assigned and act as a first point of contact to our Clients. The main objective is contract retention and company growth.
3. Involvement in site-specific recruitment.
4. Escalate HR issues to the HR Department.
5. Completion of documentation for payroll purposes.
6. Training and management of staff on site as specified.
7. Take charge of operations staff to ensure completion of operations work to a high standard.
8. Assist in the site familiarisation process and deliver all aspects of the initial training to all newly employed staff.
9. Ensure all operational key performance indicators (KPI) and Service Level Agreements are achieved.
10. Completion of induction documentation, policies, and procedures.
11. Complete paperwork, e.g., risk assessments, incident reports.
12. Ensure safe working practices as per Company standards.
13. Carry out site visits to ensure the contracts are operating in line with agreed specifications and within budget frames.
14. Meet regularly with Site Supervisors to ensure maintenance of high standards.
15. Stock control.
16. Ensure health and safety is applied at all times in line with current legislation and Company Handbook.
17. Arrangement of annual leave and absence cover.
18. Provide detailed and accurate information regarding ad hoc project works, additional requirements, quotations, etc.
PERSON SPECIFICATION: Qualifications/Technical
Personal Attributes:
1. Fluent English - Verbal and Written.
2. Excellent organisational skills.
3. Ability to prioritise workload under pressure.
4. Ability to listen to employees and clients and resolve any issues with diplomacy.
5. Ability to multi-task.
6. Full clean driving license. Ability to drive within the rules of the road and courtesy to all road users.
7. Well presented with a professional appearance.
8. Ability to solve problems in a quick and diligent manner.
9. Must be a team player and display a calm and confident approach to all tasks.
10. Have a pleasant demeanour.
11. Ability to work on own initiative.
12. Flexible attitude to work.
13. Computer literacy is essential. Excellent PC skills (proficient user of Word, Excel, Outlook).
14. Computerised stock system experience is desirable.
EXPERIENCE:
Two + years' experience in a similar role. Industry-specific experience is preferable. SAP experience advantageous.
TERMS AND CONDITIONS:
Hours: 39 hours per week (flexible), evening site visits are required.
Probation Period: Initial probation period of 6 months. Performance will be continually reviewed.
Company Equipment: Company Mobile Telephone, Company Vehicle, Company Laptop.
TRAINING OPPORTUNITIES:
Industry-specific training offered. All required training will be provided.
Company Benefits:
* Learning & Development (access to courses on our L&D Platform)
* Bike2Work Scheme
* Company Events
* 20 days annual leave
Cagney Maintenance Services Ltd is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
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