Lyrath Estate has an exciting new role for an Assistant Front Office Manager. The role involves providing assistance to our Front Office Manager & Front Office Team. Responsible for the day-to-day operation of the Reception Department ensuring that a high level of service standards are constantly provided for our guests.Be The First to Greet- Our service promise becomes our guarantee for the service our customer can expect to experience. It communicates to the customer how you are going to meet and exceed their expectations.The overall responsibility for the planning, organising and control of the Reception Department making sure that high standards that have been set by the Hotel are carried out smoothly.Organisation of Staff Rotas and Time Sheets.The Training of new staff in the procedures and policies for the Reception and the Hotel in general.Overall responsibility for the cash and keys that have been given to the Reception Department.Responsibility for the cleanliness and general maintenance of the front office area.To ensure that the chasing of arrivals are done on a daily basis and that all no shows that occur are charged for where possible and correctly.The allocation of all reservations with a room number as soon as possible each day.To ensure that the duties assigned to the Receptionist on duty are carried out correctly.The training and coaching of the Reception Team on an ongoing basis keeping them up to date with any changes in policy or procedures.To ensure that the duties assigned to the Guest Relations Porter on duty are carried out correctly and also training and coaching the Porter on an on going basis.To ensure that a detailed handover is received each morning from the Night Manager.To ensure that the evening Reception staff are fully briefed and the desk is running smoothly each evening before going off duty.The responsibility for checking and controlling all guest/admin. accounts in the system on a daily basis.The responsibility for the safe in the back office ensuring that the cash float is correct at all times and that there is enough change for Reception.To ensure that all staff report for duty in their correct clean uniform with a name badge.To deal with any customer requests or complaints as swiftly and professionally as possible in line with Company Policies. To relay any complaints to senior management as soon as possible.To deal with any Reception Staff queries or grievances as swiftly and professionally as possible in line with Company Policies.To record and report any incidents or accidents in the Department to Senior Management without delay.To ensure that reasonable care is taken for the health and safety of yourself, all other members of staff, guests and any other persons on the premises.To promote the Hotel's Customer Care policies at all times.To deal with all Customer complaints and put a SOP for ComplaintsTo assist in any other department as required.To carry out any other reasonable tasks requested by senior management.If this sounds like your next role please apply through the advertisement or alternatively you can email your CV and Cover Letter to