Morgan McKinley is proud to partner with a key client in the search for an experienced Warehouse Operations Manager to lead a high-volume, fast-paced logistics operation. This is a critical leadership role, requiring a proven operator with experience managing a large-scale distribution centre, driving operational excellence, and leading high-performing teams. Role Overview The Warehouse Operations Manager will hold full responsibility for the leadership, performance, and continuous improvement of a major distribution facility. The successful candidate will ensure safe, efficient, and cost-effective warehousing and distribution operations, while consistently delivering best-in-class service levels to support business growth. This role requires a strong leader with demonstrable experience overseeing complex, high-volume DC environments, with full accountability across operations, people, safety, inventory, and financial performance. Key Responsibilities Operational Leadership Lead all day-to-day warehouse and distribution operations, including inbound, storage, picking, packing, and outbound logistics. Deliver consistent on-time, in-full (OTIF) performance aligned to customer expectations. Translate strategic business goals into clear operational plans and measurable KPIs. Ensure operational scalability to support future growth and evolving customer demands. People Leadership & Development Lead, coach, and develop supervisors, team leaders, and large operational teams within a high-volume environment. Foster a high-performance, safety-first culture. Oversee workforce planning, scheduling, and productivity optimisation. Manage performance, employee relations, and succession planning. Drive employee engagement and continuous development across the operation. Health, Safety & Compliance Take full accountability for Health & Safety across the site, ensuring compliance with all legislation and best practice standards. Lead risk assessments, audits, and incident investigations. Champion a proactive and visible safety culture across all levels of the organisation. Inventory & Asset Management Ensure high levels of inventory accuracy, stock integrity, and traceability. Oversee cycle counting and stock control processes, driving root cause analysis of discrepancies. Maintain warehouse infrastructure, equipment, and automation systems. Minimise shrinkage, loss, and damage across the operation. Financial & Cost Management Manage the operational budget, including labour, transport, and overheads. Identify and deliver cost efficiencies without compromising service or safety. Monitor and report on key operational and financial KPIs. Support capital investment initiatives and business case development. Systems & Continuous Improvement Ensure optimal use of WMS, ERP, and reporting systems. Lead continuous improvement initiatives using Lean, Kaizen, or similar methodologies. Leverage data to drive performance improvements and operational efficiencies. Support transformation initiatives including system upgrades and process redesign. Stakeholder Management Collaborate cross-functionally with Transport, Customer Service, Sales, Procurement, and Finance. Act as the primary operational contact for audits and compliance reviews. Manage third-party providers, including transport and labour partners. Provide clear reporting and updates to senior leadership on performance and risks. Key Requirements Proven track record managing a large-scale distribution centre in a high-volume environment (essential). Experience within FMCG, wholesale, or B2B distribution environments highly desirable. Strong leadership experience managing large teams and multiple layers of supervision. Deep understanding of warehouse operations, inventory control, and transport coordination. Strong working knowledge of Health & Safety legislation and operational best practices. Experience with WMS/ERP systems and data-driven performance management. Competencies Strong leadership presence with decisive decision-making capability. Results-driven with a strong focus on continuous improvement. High levels of accountability, integrity, and ownership. Excellent communication and stakeholder management skills. Proven ability to lead through change in complex environments. Lean / Continuous Improvement certification (desirable). Skills: Logistics Warehouse Operations