Overview
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio.
As a Receptionist and City Lover at NYX Hotels, we want you to bring your fun and dynamic vibe to the Front Desk with you every day. Working within the Front Office team, you will ensure our guests enjoy the city, whichever way they choose. You’ll think creatively to offer five star guest service and go above and beyond to ensure every guest’s stay is electrifying!
Responsibilities
Note: The original description emphasizes guest service, revenue opportunities, and collaboration. The following reflects those ideas in a structured format:
* Welcome and assist guests at the Front Desk, providing five-star service and ensuring a memorable stay.
* Maximise revenue opportunities and support the hotel’s commercial goals.
* Motivate and collaborate with hotel colleagues; share knowledge with new starters.
* Offer local knowledge of the city to guests, including shops, clubs and shows.
* Maintain exceptional organisational skills and the ability to multitask.
* Be a dependable and reassuring influence for guests.
Perks & Benefits
* Special rates on Leonardo Hotel rooms across the UK & Europe.
* Company-wide recognition scheme with vouchers for high street shops.
* Meals on duty.
* Talent referral scheme with a bonus for referrals.
* Regular events such as Thank You Week and an annual Employee Awards Celebration.
* Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
* Ongoing job-related training programmes with clear paths for progression.
Why You’re Our Ideal Receptionist
* Be yourself and be a vibrant host for guests.
* Maximise revenue opportunities at all times.
* Motivate and collaborate effectively with colleagues; share knowledge with new starters.
* Be a dependable and reassuring influence for guests.
* Have exceptional organisational skills with the ability to multitask.
* Share your unmatched knowledge of the city and confidently recommend the best shops, clubs and shows.
Why Join Us
We look after our City Lovers just as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo community. Our GROWonline learning portal supports knowledge and skills development, along with regular coaching and training from your manager. Regular Learning Bites, "Come Join Us Guest Care" training and Wellness webinars help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
NYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK & Ireland. There are plans for major expansion over the next few years; there’s never been a more exciting time to join us!
NYX Hotel Dublin: The Place to Be
NYX Hotel Dublin is the first of the luxury lifestyle hotels to arrive in Ireland; it offers high-end design with a Dublin edge. Located in Dublin’s city centre on the Grand Canal at Portobello Harbour, our curated rooms, chic bar, and restaurant are ideal for working, socialising, celebrating and unwinding.
About Leonardo Hotels
At Leonardo Hotels, our vision is to be the first choice for genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland, and have grown since opening our first hotel in Ireland in 1993. With approximately 4,000 employees and multiple brands, we are a dynamic, innovative and fast-growing company.
As an employer we value personality and interaction with others, guided by our values: Consistent, Friendly, Genuine, Positive and Willing. We offer a great working environment with team activities, summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also provide employee benefits, including discounts on overnight stays and a Leo Points rewards program.
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