EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences.
We are an ASX listed global tech company - and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. We run in the background behind gift card, salary packaging and employee rewards programs and our headquarters are located in Brisbane, Australia, with approximately 450 employees across Australia, North America, and the UK/EU. We have clients in 27 countries with tractions over AUD120B annually.
Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
The Role
We are seeking a Business Analyst to support the day-to-day operations of our regulated e-money business. This role is suited to someone with prior experience in a regulated financial services environment, ideally within an Electronic Money Institution (EMI), who enjoys solving operational problems and improving how a regulated business runs.
You will work closely with operational teams and senior external and internal stakeholders, including the COO, providing data-driven insights and delivering practical, business-focused improvements.
Key Responsibilities
Support business-as-usual operations of the Irish EMI, ensuring processes operate effectively and in line with regulatory expectations
Analyse operational and customer data to identify issues, trends, and improvement opportunities
Provide data analysis, reporting, and business insights to support the COO and senior management
Deliver operational project - customer impact reviews and remediation activities
Perform root cause analysis, identify lessons learned, and design proportionate process improvements
Support monitoring of operational KPIs, service levels, and performance metrics
Prepare management reports, presentations, and analysis using Excel and PowerPoint
Work cross-functionally with Operations, Compliance, Risk, Customer Service, IT, and Product teams
Support audit, regulatory, and assurance activities by producing operational evidence and analysis
What you’ll bring
Proven experience in a regulated financial services environment (essential)
Prior experience working within an EMI, payments, or fintech environment (strongly preferred)
Strong analytical and problem-solving capability, with evidence of delivering operational improvements
Demonstrated experience managing or supporting small-scale operational or process improvement projects
High proficiency in Excel, PowerPoint, and Word
Ability to analyse business issues, determine root cause, and design practical solutions
Strong communication skills and confidence engaging with senior stakeholders
Highly organised, detail-oriented, and comfortable working autonomously
What you’ll be offered
25 days annual leave, 2 volunteering days, your birthday off - plus 5 extra 'Take5' days when you've used your core leave!
Hybrid working (at least 2 days in the office)
Health Insurance
Pension with 5% company contribution
Employee Assistance Program
Income Protection and Life Insurance
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
#J-18808-Ljbffr