Key Responsibilities:
* Create, oversee and drive a culture of safety and wellbeing.
* Analyse and implement changes to keep quality and productivity at a consistently high level.
* Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.
* Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
* Work collaboratively with management-level colleagues to standardise shift practices.
About the Role:
You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation.
A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You will also be a role model and mentor to new managers.
About the Team:
We are a people-focused and supportive team, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Every year, we continually raise the bar for customer experience with new, innovative delivery services.
BASIC QUALIFICATIONS:
* A degree
* Relevant experience in people management
* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
* Relevant experience in using data or anecdotal evidence to influence business decisions
* Advanced proficiency in verbal and written English and local language
PREFERRED QUALIFICATIONS:
* Experience working with Lean, Six Sigma and Kaizen techniques
* Experience working in another logistics environment
* Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment