Location:
Belfast
Workplace:
Hybrid
The opportunity:
The Innovation Specialist will support the Practice Innovation team in developing solutions that address client challenges and strategic goals. By bringing together people, processes, data, and technology, we accelerate change and improve outcomes, speed, accuracy, and flexibility.
The role‑holder will assist with the ideation, design, and delivery of strategic priority projects led by the globally diverse Practice Innovation team, a group of strategic and empathetic thinkers committed to enhancing the client experience through creative problem‑solving. The individual will help foster a culture of innovation by equipping employees with methodologies, tools, and the confidence to adopt a client‑centric approach.
Working at Baker McKenzie:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.
We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.
We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
Main responsibilities:
Use a variety of process‑improvement and human‑centered design methods to design and implement solutions, including ideation workshops, user interviews, journey mapping, process mapping, and rapid prototyping
Develop and champion key design deliverables, including user journeys, service blueprints, process flows, wireframes, business model canvases, and best‑practice or implementation playbooks
Combine qualitative and quantitative data to tell compelling narratives and shape solutions
Collaborate with team members from diverse legal and business professional backgrounds
Track and report on project deliverables
Support framing the story of the design outcome, both verbally and visually, to key stakeholders across the Firm’s senior leadership
Share key research and lessons learned from projects to enable the Firm to leverage insights more broadly
Work cross‑functionally to identify where technology can transform how projects are delivered and map new ways of working
Skills and experience:
Some experience in innovation within a law firm or consulting environment; experience with design thinking is ideal
Experience with AI, including personal use, is desirable
Experience in broad process improvement and project management, or direct legal practice experience combined with an interest in doing things differently
Excellent communication and presentation skills, including strong listening abilities, deep curiosity, and strong writing skills
Proactive, self-directed, and delivery‑focused
Comfortable navigating ambiguity and novel problems
Curious, adaptable, and motivated to learn new ways of working
Flexible mindset and open to trying new approaches to solving problems
Strong change‑management skills with the ability to support the delivery of change across a wide range of stakeholders, from skeptics to enthusiastic early adopters
Empathetic and thoughtful when working with a diverse group of stakeholders, with the ability to navigate and manage competing stakeholder interest