Post Room Operative - Maternity Cover Contract Location: Dublin 2 Salary: €13.80 per hour Hours: 8am 4.30pmMonday - Friday About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK.
These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements.
Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.
We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row.
We have also won 3 awards in the Workplace Excellent awards in 2023 Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development over 1,000 employees.
Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row.
We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.
Our premise is simple: the exceptional, every day.
Key responsibilities: Assisting in the execution of all services associated with the collection, sorting, distribution, and delivery of national and international mail.
Sorting and franking of outgoing mail.
Cheque processing for multiple departments.
Intake and dispatch of incoming and outgoing courier services.
Undertake general activities as per contract requirements.
Monitor and replenish stationery stock levels when required.
Take a pro-active approach to enhancing the facilities services delivered to the client.
Scan documents to the relevant teams and locations as directed.
Dealing with inquiries from the client, face to face, on the telephone and email.
Processing of archive files and tracking signature movements using the onsite computer systems.
Provide information to support monthly performance reporting.
Assist the Post Room Supervisor in carrying out ad hoc and small projects.
Reporting of necessary maintenance of the photocopiers and scanners.
Assisting with print/dispatch requests from the client ensuring all GDPR measures are adhered to.
Ensure the highest standard of customer care is delivered all the time.
To follow all processes and procedures as directed.
Ensure that all Health & Safety policies and procedures within your area of responsibility are complied with.
About you: Experienced in post room or another customer service function.
Excellent interpersonal skills and dedication to achieving a high level of customer satisfaction in every interaction.
Ability to follow processes and maintain records of such.
Good level of numeracy and attention to detail.
Ensure all other duties and tasks requested by any Mitie Management are completed in accordance with requests and in line with contractual obligations, client company procedures and policies.
Support and attend all training courses identified and as required by your line manager.
Carry out any reasonable work request made by your line manager which you are deemed competent to do so.
To cover other positions while colleagues are on leave or breaks potentially in other departments.
Benefits included: 22 days annual leave (pro rata) Free virtual GP service Access to our Employee Assistance Programme (EAP) Mi Recognition (Thanking employees for a job well done ranging from €25 - €250) Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie) Long service awards (Ranging from €50-€300) Mi Deals (Fantastic savings at high street stores) A non-contributory life assurance scheme Personal Retirement Savings Account (PRSA) scheme Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount) Bike2Work Scheme Tax Saver Scheme Educational Support Learning & development (access to 200 courses on our L&D platform) Mitie promotes equality of opportunity in the workplace in compliance with employment legislation.
Diversity, equity, and inclusion informs the basis of all employment policies and practices.
Skills: Post Room Mailroom Postroom