Social network you want to login/join with:Solutions Consultant with Irish and English | Relocation to Sofia, Bulgariacol-narrow-leftClient:TELUS InternationalLocation:IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:606fbe7b552dJob Views:10Posted:12.08.2025Expiry Date:26.09.2025col-wideJob Description:15-Sep-2025BG - Sofia - TELUS TowerIE - Cork - Campus OneLandBulgarienPlease note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with Irish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:Welcome bonus: 3,000 BGNMonthly allowance bonus covering part of the rentFlexible contract conditions (temporary employment, part-time options)Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid trainingStable job and career development opportunitiesAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningKey Responsibilities:Deliver professional support for our products and services, maintaining a stellar customer satisfaction rateMaster and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customersEngage customers through multiple channels, including phone, email and chatResolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocolsConsistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scoresCollaborate with team members to share best practices and contribute to the knowledge baseParticipate in ongoing training and stay updated on product knowledge and industry trendsWhat You'll Need:Fluent Irish and English communication skillsStrong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologiesSelf-motivated with a passion for customer satisfactionIdeal Candidate Profile:Customer-focused mindset and delivering exceptional serviceExcellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressureThe best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.#LI-DNI#IDJobAre you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!IrishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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