As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.
Key tasks and responsibilities
Planning and leading business requirements workshops, including requirements write up
Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
Business case creation including value identification and measurement
Conducting customer stakeholder interviews to capture business insights and requirements
Support and provide direction to client product owners on feature prioritisation
User story creation and product backlog creation and ongoing backlog grooming
Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers
Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client
Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
Develops and mentors' colleagues and team members at different levels of experience and with different skill sets
Experience
4+ years of working on customer / digital projects from vision through to delivery
Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms
Experience of customer / digital design projects, working with Service, UX and UI designers, front‑end developers, data engineers and digital marketers
Experience in running business and technology workshops to capture business and technical product requirements
Experience utilising AI tools and agentic AI to capture, shape and refine requirements
Experience in AI Native engineering practices delivering enterprise ready AI agents with familiarity of leading AI providers (e.g. Anthropic, Google, OpenAI etc)
Experience of working with multi‑location teams is preferable
Experience of working in complex, matrix organisations is preferable
Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage
Experience of Figma tooling or equivalent is an advantage
Qualifications
Relevant 3rd level qualification – design, technology, other
Agile Certification such as SAFe is an advantage
PMP Certified or similar qualification an advantage
AI certification or similar qualification an advantage
What’sin it for you
At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.
Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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