Supervisors are responsible for the efficient daily operation of all cinema activities and promoting effective visitor services, whilst supporting Management to ensure the business objectives are achieved.
Responsibilities
Lead and develop a team by providing supervision, direction, and guidance.
Assist Management with achieving audience and sales goals.
Ensure excellent customer service standards are always adhered to.
Deal effectively with customer concerns.
Ability to make decisions and follow up where necessary.
Communicate all customer related issues to Management.
Assist with the implementation and drive promotions within the cinema.
Implement company policies & procedures as well as all legal requirements such as IFCO Certifications, whilst maintaining a positive customer experience.
Perform daily, opening, and closing operational and administrative duties.
Effective stock control.
Always looking for new ways to minimize costs & waste.
Maintain a good knowledge of Products and Services.
Projection scheduling with or at the direction of the manager using tools/guidance provided for maximize audience numbers.
Assist with managing the sites social media platforms to company policy.
Adherence to cash management procedures and reporting
Complying with licensing and health and safety regulations
Complete all other reasonable functions and duties as assigned by Management.
Professionalism in appearance.
Adhering to company code of appearance & uniform standards.
Ability to work on your own initiative.
Take ownership of the successful completion of personal training.
The Person
Serving as an example to the General Staff the Supervisor will lead by example to bring a team together.
Drive for Results
An eye for detail, maintaining high standards and motivating employees to achieve set targets.
Not willing to accept poor or average performance.
Setting the tone.
Communicating to all staff a passion and commitment to achieve
Communication
Providing an open and inviting working environment that encourages engagement.
Share appropriate information and knowledge to allow others to succeed.
Communicating issues to management to help remove obstacles.
Ability to Communicate in a clear and confident manner.
Managing Team Performance & Development
Ensuring employees have the required training and skill set to complete their role.
Being open to new ideas and sharing information.
Leading by example, partaking in daily tasks, and overseeing correct company procedures are always adhered to.
Qualifications & Requirements:
At least 1 years' experience in a supervisor role
Aged 18 years or older.
Graduates of business studies, management, travel/ tourism, or recreation/ leisure studies are preferred but not essential.
This is a Part-time in person role.
Proficient IT skills are also important
Job Types: Part-time, Fixed term
Benefits:
Employee assistance program
Employee discount
Sick pay
Wellness program
Experience:
Retail/Hospitability: 1 year (required)
Work authorisation:
Ireland (required)
Work Location: In person