Job Overview
The role of Service Manager involves overseeing the operational efficiency of customer service functions. This includes coordinating job planning, scheduling and administrative support for site engineers.
Key Responsibilities:
* Ensure seamless coordination of job planning, scheduling and administrative support for site engineers
* Administer and manage service and project workflows using IT systems
* Verify compliance with health and safety regulations
* Supervise the completion and delivery of service documentation
* Perform general administrative duties relevant to the role
Required Skills & Qualifications:
* Strong communication, organisational and interpersonal abilities
* Proven experience in customer engagement and technical coordination
* Ability to prioritise tasks and communicate effectively with technicians and engineers
* Energetic, adaptable and personable approach to work
Working With Us
We are seeking a highly skilled Service Manager to lead our customer service team. The ideal candidate will possess excellent leadership skills, be able to motivate and direct teams effectively, and have a strong focus on delivering exceptional results.