Job Overview
The Senior Systems Analyst will oversee the lifecycle of the Human Resource Information System (HRIS) utilized across our footprint. This role critically evaluates information from various sources, distinguishes user needs from actual business needs and partners with stakeholders in optimizing project scope, benefits and risks.
Key Responsibilities
* System implementation and integration: Serve as the technical lead and partner to internal customers throughout the ongoing implementation of the HRIS. Serves as the representative between stakeholders for HRIS design and implementation projects.
* Provide project management team with identified risks, concerns, and ambiguities discovered during requirements gathering; assist team in developing solutions. Partner with project managers to complete requirements documentation.
* Plan, coordinate, and support user acceptance testing and deployments in coordination with other leaders. Perform end-user and application support functions including problem solving and resolution of application function defects.
* Provide systems and application training. Support on HRIS integration with other applications/solutions.
* System maintenance and innovation: Oversees the optimal function of the HRIS, which may include configuration, development, maintenance, and upgrades. Manages permissions, access, personalization, and system operations for HRIS users.
* Manage external interfaces, constraints, quality issues and non-functional requirements. Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, and user guidelines.
* Manage application pipeline of requests, prioritizing with stakeholders and workgroups. Develop, implement, and maintain upgrade/patching processes including comprehensive testing, validation, and go-live decision making.
* In coordination with business process owners and teams, develop, implement, and manage Disaster Recovery (DR) solutions in alignment with criticality and Business Continuity Plans (BCPs). Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
* Monitors vendor performance in accordance with purchasing, services, and support contracts. Facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
* User support and training: Provides technical support, troubleshooting, and guidance to HRIS users. Collaborates with executive leadership and staff to identify system improvements and enhancements; recommends and implements solutions.