Administrator
Principal Duties and
Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer
will:
Administration
Provide office support, answer queries and provide a telephone service
Keep themselves appraised of the relevant documentation / procedures as relevant
Manage data - including maintaining, correcting, collating, interrogating, validating and
processing data
Maintain accurate up to date records filing systems and records (computerised / paper
copy)
Record information on a CRM database
Assist in and / or prepare reports as necessary
Provide required information and support to Line Managers and teams, team members,
and members of the public etc.
Action all communications in a timely manner
Undertake any other administrative support and assignments as directed
Customer Service
Take phone calls from members of the public
Promote and maintain a customer focused environment
Ensure that service users are treated with dignity and respect
Act on feedback from service users / customers and report same to Line Manager.
Service Delivery and Improvement
Handle sensitive and confidential information as per GDPR guidelines
Identify potential problems / inconsistencies in a timely manner and consult with Line
Manager as appropriate.
Standards, Policies, Procedures and Legislation
Maintain own knowledge of relevant employer policies, procedures, guidelines and
practices, to perform the role effectively.
The above Job Specification is not intended to be a comprehensive list of all duties
involved and consequently, the post holder may be required to perform other duties
as appropriate to the post which may be assigned to him / her from time to time and
to contribute to the development of the post while in office.