PFH Technology are looking for an IT Support Engineer to join our growing team in Cork.ObjectiveProvide hands on end user support, administration, installation and issue resolution for onsite for our client.ContractPermanentLocationOnsite, Cork CityResponsibilitiesResponsibilities may include, but are not restricted to:Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;Establish and build on good working relationship with clientsTroubleshoot and if required, referral of hardware faults to third partiesWhere appropriate, assign warranties on hardware to third partiesSystem administration using Active DirectoryTroubleshoot issues with Windows accounts/mailboxesTroubleshoot system problems, diagnose and solve software faults e.g. CitrixInstall and configure computer hardware and peripherals, operating systems and applicationsSystem Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing sharesManage pst requests and data requests for staff movesLiaise with third party vendors for software\hardware installationDeal with 'how to' and information requests including data security and ICT policiesLiaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.Document new solutionsInstall individual software requestsManaged Print devices - liaise with vendors including IP informationAccess consoles to push or provide solutions for requests e.g. Content encryptionFollow and adhere to SD processes, procedures and follow escalation process and other matters as appropriateOtherCoordinate office activities to secure efficiency and compliance to procedures and processesCreate and update records and databases with personnel, financial and other dataSubmit timely reports and prepare presentations/proposals as assignedAssist colleagues as requestedExperience3+ years'' experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skillsExcellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this projectMust demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.Demonstrate evidence of production of quality deliverablesnetworking experienceBusiness CompetenciesExcellent written and oral communication skillsExcellent teamwork and interpersonal skills.Proven ability to organise work with an organized mannerSelf-starter with a willingness to take responsibilityThe ability to interact with key stakeholders in a professional mannerEducationThird Level Education Qualification is preferable.PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.IND1
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